Policies

Privacy Policy

Overview

Nivorah (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights. By placing an order or using our website, you agree to the practices described here.

Information We Collect

When you place an order, we collect:

  • Your name, phone number, and delivery address
  • Order details (items, sizes, quantities, payment method)
  • Device and browser information for fraud prevention

We do not store card numbers or payment credentials. All online payments are processed securely by Razorpay, which is PCI-DSS compliant. Please refer to Razorpay's privacy policy for details on how they handle your payment data.

How We Use Your Information

  • To process and fulfil your orders
  • To send order updates and shipping notifications via WhatsApp
  • To respond to customer support inquiries
  • To prevent fraud and maintain site security

We do not use your personal information for unsolicited marketing without your consent.

Sharing Your Information

We do not sell or rent your personal information. We share your data only with:

  • Courier partners — your name, phone, and address are shared for delivery purposes
  • Razorpay — payment processing (online orders only)
  • WATI (WhatsApp) — for order notification messages

All third-party services we use are contractually bound to handle your data securely and in accordance with applicable law.

Data Retention

We retain your order information for a minimum of 3 years for business and accounting purposes. You may request deletion of your personal data by contacting us directly — note that we may be required to retain certain records for legal compliance.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of WhatsApp notifications by informing us

To exercise any of these rights, please contact us at nivorah@gmail.com.

Cookies

We use browser localStorage to save your cart between sessions. No third-party tracking cookies are used on this website.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance.